Lean IT Foundation


IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business.

The Lean IT Foundation training covers all elements to introduce you to Lean IT. After completion of the training, you will be able to participate effectively in a Lean IT transformation program.

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required.

This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.



O curso inclui o respetivo exame de certificação.

Conheça os prazos limite para realização do exame de certificação.

Contacte-nos, caso tenha alguma específica sobre os exames.


No final da ação de formação os participantes deverão estar aptos a:

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam


There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.


  • Introduction to Lean
  • The Customer
  • The Process
  • Performance
  • Organization
  • Behaviour & Attitude
  • Problem Solving
  • Exam Preparation

Introduction to Lean

  • Introduction
  • The history of Lean
  • The key elements of Lean
  • The concept of Waste, Variability and Inflexibility
  • The five dimensions of Lean IT

The Customer

  • Customer Value
  • Voice of the Customer
  • Value-add and non-value-add work
  • Critical-to-quality tree
  • Value streams in IT
  • Cost of Poor Quality

The Process

  • The concept of a process
  • SIPOC diagramming
  • Creating a Value Stream Map
  • Analyzing a Value Stream Map


  • What is performance?
  • Key Performance Indicators
  • Operational Process Efficiency
  • Skills and Knowledge matrix


  • Organizational structure and customer focus
  • Performance Dialogue
  • Visible Management
  • Day Start and Week board

Behaviour & Attitude

  • Organizational Change
  • The classical change curve
  • Resistance
  • Motivation for change
  • Lean Leadership and Behaviour
  • Change story

Problem Solving

  • Structured Problem Solving
  • KAIZEN approach

Exam Preparation

  • Sample Exam
  • How to prepare for the exam

Outras datas e horários


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Lean IT Foundation

Business Analysis | 14h - Laboral: 09h00 - 17h00


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Lean IT Foundation

Business Analysis | 14h - Laboral: 09h00 - 17h00

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